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I've had bad customer s I've had bad customer service from the dealership and I will never go back. Thanks for the amazing service! I went in for a radiator flush and fill. I was told it would take 20 minutes, it took about Which is ok I had nothing pla Which is ok I had nothing planned. Sue Q. Was not enough staff when I first arrived. Carlos M. My favorite part about Valvoline locations was that is used to be when you went in for an oil change you would have the technici My favorite part about Valvoline locations was that is used to be when you went in for an oil change you would have the technician open the quarts of oil in front of you as they were put in your vehicle.
Now it seems to come from a drum an it just doesn't seem the same. The lead tech seemed to have a problem being there, doing his job, having customers come, customers talk to him and the overall The lead tech seemed to have a problem being there, doing his job, having customers come, customers talk to him and the overall presence of having his job. He was not rude to me, but to other customers, he voiced his feelings out load. He was rude, insulting to all the customers and condescending to a customer who was waiting outside with a simple request. It made me feel like i should tell them to stop working and I can go somewhere else, which is a horrible feeling.
Kathryn M. They always do a great job, are professional, and honest. The service was fine. Darrin L. Expensive for synth oil change. I always use this location and am satisfied everytime. Joe GL. Been going here for the last years, really close to my work. Never had a bad experience. Quick, knowledgeable, and fun. Debbie B. The staff was very friendly and knowledgeable.
Made the visit enjoyable. Phil D.source url
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Quick professional service. I went to Valvoline knowing that I would pay for a simple service, but expecting that it would save me time. When I pulled up, t When I pulled up, the service center seemed understaffed, and as a result I waited more than 10 minutes to get into a bay, then was overcharged for an extremely simple service. In the end, I saved neither time nor money. I have no intention whatsoever of returning to this or any other Valvoline service station.
Scott B. Have been going there for over a year and I have been very satisfied with the knowledge of the people working there. The guys were friendly and competent and seemed to enjoy their jobs and working with each other. Plus i got an oil change for a Plus i got an oil change for a good price. Fast and efficient because I got there before they opened.
In the past, if I get there after it opens, there's usually a line of In the past, if I get there after it opens, there's usually a line of vehicles ahead if me. I was satisfied with the service they techs did a good job and seemed very safety aware. Tammi R. Randy B. They did not have a filter to fit my vehicle and I had to wait while one was delivered. They have a lot of difficulty trying to They have a lot of difficulty trying to figure out how to removed the oil filter minutes and skid plates from my vehicle and when they started to removed parts in the engine bay air intake sections, etc.
I didn't get the feel that they knew what they were doing and was very concerned that it wouldn't get put back correctly. Very slow not personable. My air filter was to be changed but they were out of it. They called another location to see if one was available then drove to They called another location to see if one was available then drove to that location and picked it up while my oil change was being done.
Friendly, efficient. I like that the specified which car they were working on saying bay 1 or bay 2 after each sentence. Julia H. Excellent, knowledgeable staff. Prompt service. Raven S. Professionalism and expertise of employees. She was very snappy and had a condescending attitude towards me. It made It made my visit much less enjoyable because I felt like I was a bother to her. The ones working on my car however were polite and smiled, it was just the one woman I was talking with about services and payment who made my experience unpleasant.
Linda S. Explanations were given regarding types of oils since this was the first time I had a different car to be worked on. Garrett C. The friendliness of employees was lacking. They did greet me but not overly friendly. They did not wash my windshield or check t They did not wash my windshield or check tire pressure.
It was just an okay experience. Carol It was fine. No whistle or bells. The black woman who was the customer service rep I guess was rude beyond belief. She was short with me and short with the employ She was short with me and short with the employees. All she did to the employees was basically berate them in front of me. And the way that she talked to me was not professional at all. I will never ever return to this specific location of albolene. Angela S.
The weather was very hot and humid and despite the obviously uncomfortable working weather. The staff was efficient and profes The staff was efficient and professional. I frequent this branch often and I am consistently happy with the customer service. The staff was amazing. Kind and courteous to me and my children. They all worked so well together as a team and seemed to have They all worked so well together as a team and seemed to have fun.
They looked like they enjoyed their work and working together which made me feel positive. This was my first time at a Valvoline. I will recommend it to others, especially this location off of Stoughton Rd in Madison. I'm just satisfied. Rhonda and Doug were awesome - they are two great assets for Valvoline!
Cody L. Tired of being pressured into buying filters, pumps etc. Felt rushed, like I was at a fast food joint. Explanation of service and possible service. Great communication. Quick, efficient and courteous service. I am a long time user of this Valvoline Instant Oil Change location.
Allisa S. The two men who run this shop deserve raises. They never try to screw me over. The expkain things to me in detail. They respond They respond to my questions in detail. They make me feel more confident in my car and in my safety. They are so wonderful I drove out of the way to have this oil change there because I know I can trust them. I hope they get more staff that stays it seems they're always hiring and these two men are so fast and efficient while still being helpful and communicative.
I really highly recommend this location to all my female friends! Staff is friendly, knowledgeable and fast. Price was insanely higher than it should have been! That is the main reason I will never return, nor will you have my recommenda That is the main reason I will never return, nor will you have my recommendations to others! Service staff were friendly and professional. Performance was fast and efficient. Monique and Rick. Courteous and efficient staff. The guys are always more than helpful.
They went out of their way to figure out what was wrong with my tag lights, they always g They went out of their way to figure out what was wrong with my tag lights, they always go above and beyond, in my opinion. Also ans. Wish that there were other coupons for other services that I Wish that there were other coupons for other services that I still need. Cindy S. Friendly staff and knowledgeable. Joan W. Quick, professional service. After being pressured to buy a new air filter, the rep. When it came time to pay, the rep. I felt the savings were poorly communicated and I wound up paying a larger sum than I had intended.
Kelli M. Staff was pleasant and friendly. Also offered a service I didn't know about, tire rotation. Was very satisfied to see them usi Was very satisfied to see them using a torque wrench to tighten the lug nuts. Justin T. I keep coming back to this Valvoline because of helpful, friendly staff like Larry and company.
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In and out quickly. Technicians seem to know what they are doing. The staff were very positive, communicated clearly. I was in and out so fast! No reservation, no waiting. I enjoy the expediency of driving in rather than waiting ou I enjoy the expediency of driving in rather than waiting outside the car and the workers were extremely polite and seemingly well trained. Aileen H. They men were fast, efficient and very friendly. Friendly staff; appropriate amount of urgency on what was needed. Steve J. The crew seemed to get along well.
I was in and out just like the burger joint in Cali. My time is precious and they did not waste it. They were jovial and good sp They were jovial and good spirited, they seemed motivated to do a good job and enjoyed their work. Barb E. Pleasant atmosphere. Been a regular customer for over 20 years. Too much cost for the value of the service. Shannon H. Nothing specific. I always like my service with Valvoline and continue to return.
It's quick and easy. Super happy with my service. Jan t. It turned into a very costly oil change. The prices are higher than where we live! I think the prices or to hi. It was very quick and was given good information about my vehicle. The staff were fantastic! They were never pushy, and they did not make me feel stupid about my lack of knowledge with cars.
They were fantastic, and I will definitely come back! Employees were friendly and it was a quick but efficient visit. Cal N. Pleasant, direct interaction and communication with staff. Good explanations of costs and benefits of various services. Ron j. Good employees fast service and the coupons are very helpful. I really appreciated how the employees walked me through everything and listened to any concerns I had. Friendly abs helpful, nonpressuring staff.
Technicians cleaned off my battery, which was very nice and appreciated. I am a regular customer. The employees are awesome! Very friendly and a lot of fun! Very knowledgeable and courteous. I am a jok I am a jokester, and they pick up on it and play along I love it. Life is too short not to have fun. I recommend this place to anyone. Jeff C. Even though my last oil change was more than three months ago, but my mileage was within the limits for free oil top offs, I was Even though my last oil change was more than three months ago, but my mileage was within the limits for free oil top offs, I was only required to pay for one quart of the two that were added.
Very knowledge and customer oriented staff. Maybe I'm first time visit. Next time it will be different. I like the service. Employees constantly bickering with one another and complaining while working. Jessica R. Stephen, the CSR that I worked with, did a great job of diagnosing my oil leak and was helpful! Very quick, friendly service. The gentlemen who helped me was very helpful, explaining everything to my understanding.
Stephen explain the pricing and also the recommendations for future visits. He pointed out small cracks developing in my serpentine belt. Very happy with service. Scott Z. The process was very straight forward and fast. I was able to pull right in and was helped instantly. Very happy with the cust Very happy with the customer service. Three guys tagged teamed my vehicle and got it done in under twenty minutes. Dane F. I'm so satisfied with the experience because of the way the staff treated me. There was a clip that was bent which held down the There was a clip that was bent which held down the air filter cover and staff when out of their way to make sure the clip was working properly prior to me leaving.
It would have been easy to blame someone else and just close the hood of my truck, but they didn't and I appreciate that. I needed a lot of stuff done with my vehicle and they were willing to take the time to do all that was needed and I appreciate i I needed a lot of stuff done with my vehicle and they were willing to take the time to do all that was needed and I appreciate it. Plus they noted something about my engine air filter that I was not aware of.
I will have to address it with a dealership because I bought this vehicle used and was not aware of the wrong air filter for my truck. I will be coming back for future oil changes. Friendly knowledgeable crew and quick service. Your employee, Stephen, was very attentive. He answered questions and offered a tremendous amount of customer service as he answ He answered questions and offered a tremendous amount of customer service as he answered questions and was responsive. Chris T. I drove right up, got waved into a bay right away and they went to work almost immediately on my vehicle.
The guy who was talkin The guy who was talking to me was fantastic Friendly, informative and knowledgeable. When he was away at another bay answering a customer's question, I've of the other guys asked me a question They worked great as a team, no screaming, no yelling Very calm and peaceful experience My best visit every. Larry, CSR was very welcoming, friendly and very professional.
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He was helpful without pressuring me for additional services, and He was helpful without pressuring me for additional services, and the entire team was quick and efficient. Customer Service was fantastic. Staff did a great job of explaining services to me and making the visit a pleasant one. Bill N. Very professional and fast. They were friendly and seemed to care. I needed simply an oil filter replaced, and I had already purchased a filter. The staff was quite willing to help and charged me The staff was quite willing to help and charged me a great price to do so! Very friendly and knowledgeable.
You guys do great. Manager was incredibly helpful and I trust him with the car. Lauren G. I felt like they took care in helping me with the changing of my oil. I don't think they checked the air pressure in my tires even though they asked about it. I know this because the pressure was th I know this because the pressure was the same as when I pulled in and it was wrong when I pulled in.
I'd had a leak fixed and the guy who fixed the leak over filled the tire. I think the price for a synthetic oil change is too high. They were very busy but did the very fast. Joan Q. Everyone was really nice and informative. They even helped me fix my headlight fixture. Bob A. Good priceQuick serviceNo prressure for new products but good clear information on what I might need.
Came back after an hour because they were very busy on a Sunday when I stopped in the first time. Knowledgeable staff, made me Knowledgeable staff, made me aware of needed service for my car and what should be done at each mile marker with my vehicle. Good experience. Glad they check other things like tire pressure, windshield wipers, radiator fluid, etc. I am and always have been very satisfied with the service and interaction with VIOC staff. Every question was answered with hon Every question was answered with honesty and clarity. Staff was great. I come to this store just for the staff, especially the manager.
These guys are the best!
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It would seem less pressured if after asked what service I am here for and I answer oil change if that is the only price I hear It would seem less pressured if after asked what service I am here for and I answer oil change if that is the only price I hear for the rest of the service. This, rather than, running through the laundry list of recommended service based on mileage along with how critical each is and the price.
Instead, a run through of recommended services and a question to confirm if any of those have been performed by another service provider within that time period to update records as "self-reported. Also, makes it difficult to trust service techs when they automatically pull my air filter because the mileage recommends it be replaced and I know I just changed it somewhere else on last oil change, but rather than ask, "hey, this looks pretty darn clean did you replace it recently, tech proceeds to show me the filter next to a new one and stands there with the expectation that I am going to say yes, please replace my air filter that has less than 5k miles on it and we both know looks almost new.
Stephen was awesome! Polite, friendly, informative and fast. Really appreciated his customer service. Just hard workers and seems they know what they are doing. Carol P. It was my 1st time, Kyle was great, will see if it is repeated. Jimmy V. They guys are always nice and never make me feel pressured to get things I don't need.
They're honest with what I need in my car I've tried a lot of places but will always come back to valvoline. Quick for the most part. The gentlemen were very professional and efficient. The people were great but it seemed quite pricey. It was quick, they did not try to sell me on anything when I declined offers, extremely friendly. Had to wait and pressured into yhings. The service was friendly, fast, and effective. Despite being quite busy, Kyle and the other two mechanics did a great job gettin Despite being quite busy, Kyle and the other two mechanics did a great job getting my car serviced as quickly as possible.
They did a great job, and were pleasant to deal with. I'm much more likely to return because of that. Kristen S. Kyle and Larry were extremely helpful and professional. Sue A. The crew was efficient and worked well together. They seemed happy to do their job. Didn't see a sign with prices. Told the head guy I only wanted a basic oil change and he kept trying to sell me the world!!!! Thorough service.
Regular Mikey. I was not satisfied by how long I had to wait, but understood since both bays were full and there were cars waiting next in line I was not satisfied by how long I had to wait, but understood since both bays were full and there were cars waiting next in line at both bays. So I had to wait about 30 minutes.
Once inside they took care of me rather quickly. So it's not the employees fault that I had to wait. I believe the cars in the bays needed a lot of service done that took more time. Ray H. The courtesy and friendliness and customer service provided was the best I have ever experienced with regards to an oil change. The manager this Saturday morning was so knowledgeable and discussed each option I had. Just outstanding!!!! U have raised a conventional oil change price at least three times in past 18 months and commodities don't dictate that The representatives were warm and welcoming and seemed knowledgeable.
Also loved that we did not have to wait and that the oil c Also loved that we did not have to wait and that the oil change was done quickly. Glad tire pressure and lights were checked too. Great service, friendly people. Katie S. Once in the bay, they were prompt, and let me know exactly what was happening.